UK Shipping Policy

We’re committed to delivering your ANIMA order as quickly and securely as possible.

Order Processing

Orders are processed within 1–2 working days and dispatched Monday through Friday, excluding UK bank holidays.

Orders placed over the weekend or on a bank holiday will begin processing on the next working day. During product launches, promotional periods or holidays, processing may take slightly longer.

Delivery Options and Charges

UK orders are shipped with DPD. Available delivery options, estimated delivery times and any applicable charges will be displayed at checkout based on your delivery address.

As orders are shipped domestically within the UK, they typically arrive quickly once dispatched. Estimated delivery times begin after your order has been dispatched and do not include the 1–2 working-day processing period.

Delivery dates are estimates and may be affected by carrier delays, severe weather or other circumstances outside our reasonable control.

Duties and Taxes

All UK orders are shipped domestically. Applicable VAT is included in the price shown, and customers will not be charged import duties upon delivery.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with DPD tracking information. Please allow up to 24 hours for tracking information to become active.

If you have not received your shipping confirmation after the processing period, please Contact Us.

Delivery Address

Please review your delivery address carefully before submitting your order. If you notice an error, please Contact Us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing. ANIMA is not responsible for delays caused by incorrect or incomplete address information provided at checkout.

Split Deliveries

Items within the same order may occasionally be dispatched separately. If this happens, you will receive tracking information for each parcel and will not be charged additional delivery fees.

Delayed Delivery

Carrier disruptions, severe weather and other unexpected events may affect estimated delivery dates. If your order has not arrived within the estimated timeframe, please check your DPD tracking information for the latest update.

If you still need assistance, please Contact Us, and we will work with DPD to investigate.

Unless a different timeframe has been agreed with you, your order will be delivered without undue delay and no later than 30 days after your order is accepted, as required by applicable UK law.

Lost, Missing or Damaged Parcels

ANIMA remains responsible for your order until it is delivered to you or to another person you have identified to receive it.

If your tracking shows that your parcel has been delivered but you cannot locate it, please check around the delivery location and with other members of your household, building reception or neighbours before reaching out.

If your parcel is missing or arrives damaged, please Contact Us as soon as possible. Please include your order number and photographs of any damaged packaging or merchandise, where applicable. We will work with DPD to investigate and provide an appropriate resolution.

Nothing in this policy limits your statutory rights.